---
title: ITIL 4 Foundation Course Content (en)
description: "ITIL 4 Foundation is an entry-level course with no prerequisites, split into 7 modules covering core service management concepts, the four dimensions, and the Service Value System."
url: "https://aaronchan.com/kb/itil-4-foundation-course-content/"
updated: "2026-09-26"
category: "PM-ITIL (en)"
---

# ITIL 4 Foundation Course Content (en)

I have obtained the ITIL Foundation qualification

> 📅 Date compiled: 2026-09-26
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> ⚠️ Version information may change over time; refer to the PeopleCert website for the latest

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Foundation is an entry-level course with no formal prerequisites — anyone can enrol. The course is split into 7 modules:

| Module | Topic | Key Content |
| --- | --- | --- |
| **Module 1** | Core Service Management Concepts | Value, value co-creation, value streams; organizations, service providers, consumers and stakeholders; products and services, outcomes, costs, risks, utility and warranty |
| **Module 2** | The Four Dimensions of Service Management | Organizations & People, Information & Technology, Partners & Suppliers, Value Streams & Processes |
| **Module 3** | Service Value System (SVS) | Integrates governance, the service value chain, practices, and continual improvement into a single model |
| **Module 4** | The Seven Guiding Principles | Seven guiding principles, from "focus on value" to "keep it simple and practical" |
| **Module 5** | The Service Value Chain | Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| **Module 6** | ITIL Practices Overview | Understand how ITIL 4 shifts from "processes" to 34 broader "practices" |
| **Module 7** | Key Practices in Detail | Incident Management, Problem Management, Change Enablement, Service Desk, Service Request Management, Service Level Management (SLM) |

**Course Features (typical ATO training):**

- 🕐 2-day, 16-hour accredited instructor-led course; earn 16 PDUs
- 📚 Official PeopleCert digital materials + mock exams + scenario-based case exercises
- 🎓 Suitable for IT support, operations, project delivery, and business analysis backgrounds

**The Four Dimensions explained:**

1. **Organizations & People** — the culture must support goals and have sufficient people and capabilities

2. **Information & Technology** — the information, knowledge, and technology required for service management

3. **Partners & Suppliers** — suppliers and their relationships involved in service design, deployment, delivery, and support

4. **Value Streams & Processes** — whether departments work together in an integrated, coordinated way to create value